Photo by Leohoho
With the release of ChatGPT that shocked the world in late 2022, 2023 was the year that HR and People Operations teams started to get serious about implementing AI solutions into their workflows.
In surveys of HR professionals, fully 75-80% say they are already using or actively considering AI today (e.g., Lattice, SHRM). And importantly, majorities of HR leaders are embracing the technology and don’t seem to be bogged down with existential dread about risks to their own jobs or those of their employees: 72% say they don’t see AI impacting their company headcount (Lattice), and 65% say they’re not worried about their own job security as a result of AI.
I’d like to think this optimism stems from the fact that HR leaders spend their days immersing themselves in the power of human potential. Many of them have been through previous technological transitions and have led workforce retraining initiatives. As People Ops moves forward in the AI revolution, it will be critical for them to see AI as a tool like many that have come before it – one that must be applied carefully and intentionally, and with special attention to its potential risks and shortcomings.
Let’s take a look at some of the ways that People Operations leaders are already starting to use AI and automation, and we’ll wrap up with a special focus on current and future applications in our favorite area: upskilling.
HR applications of AI